7. Merchant Account Topup

7a. How to Topup money to EzeeLink Account (Terminal)?
1. Deposit money to any MM's account.
2. Send Topup request
3. Topup will be done within 20-60 minutes.

7b. MM's Accounts

Account Name: Mobile Money International Sdn Bhd
Bank                Bank Code  MM Account Number
Alliance BankTABM1208 8001 0037 660
AMBankTAMBANK2362 0120 0370 4
CIMB BankTCIMB1264 0001 4710 59 (Old)
8003 3573 61 (New)
HLB BankTHLB1440 0011 097
MayBankTMBB5123 4351 6944
Public BankTPBB3152 2204 12
RHB BankTRHB2121 2500 0974 29



7c. Send Topup request
There are 1 ways to send Topup Request:

1. Using EzeeLink Terminal
- Go to F9 > Bank Topup

7c1. How to Topup EzeeLink acc
There are 3 ways to top up your EzeeLink acc 

a. CDM / ATM / Online transfer 
b. via JomPay 
c. via CIMB virtual account (please check with your agent)


b1. Using JomPay:

Step 1

Login to your internet banking, after successful login, look for JomPay.
Usually JomPay is under pay bill section.

Step 2

Enter biller code: 4804
Ref-1: Your 8 digits EzeeLink Merchant ID
Ref-2: leave it blank
*Every Merchant ID is unique, you can get your Merchant ID from the receipt printed from your EzeeLink Terminal.

Step 3

Just sit & relax.
Normally your Topup will be credited into your account within 20 minutes.

Full details pls visit : www.bit.ly/mmjompay


FAQ


7d. How do i know i have successfully notified MM on my deposit?
- Check notification HP if received SMS: Arahan TopUp diterima dan akan diproses dlm 20minit.
- If not receive sms, meaning your request does not reached MM.
- Please redo the Topup request after waiting for 5 minutes.

7e. Should i keep the deposit slip?
- Always keep the deposit slips & receipts in case MM requires copy for verification.

7f. What else I need to know?
- All Topup request is automated for any amount below RM10,000.
- Topup for amount RM10,000 & above will require prove of deposits and there longer Topup time is required.
- Should deposit slip is required, you can send by:
MM Help ticketing system at www.help.ez.my 
MUST indicate your EzeeLink Merchant Code & contact no before sending.

7g. Why MM required me to send deposit slip for certain Topup?
- Deposit slip are required sometimes when the amount or time does not appeared in bank statement where MM will require the copy of the deposit slip to confirm with bank.
- Please keep all receipts for at least 1 month after deposit, even for successful Topup, in case you are required to send in the deposit slip.

ATM & CDM (Cash Deposit Machine) Problem

7h. What should I do when my money got stuck in the CDM?
- Go to the nearest bank branch obtain the credit advise form with confirmation money credited into MM account.
- If the deposit was not already successful at the time of report, the Bank will call you when the money was successful deposited, please ask for the Date & Time of the successful deposit, then request for Topup with the given Date & Time.

7i. There is no details on the receipt or the receipt never come out, what should i do?
- Check the receipt does it show "Time out request" or "Cash retract".
- If YES, that means the money was NOT deposited into MM account. Then you have to do the followings:
- 1. Report at bank branch
- 2. Get a credit advise form filled with date & time of depository or reference no
- 3. Request for Topup with SMS or EzeeLink Terminal.

For CIMB deposit ONLY :- 
- go to the CIMB branch and lodge a report 
- get the CIMB report no and take a photo of the report / complaint form 
- send the photo of the report & type the report no to www.help.ez.my 

7J. What if bank system is offline?
Once is a while bank system might go offline, when bank system is offline we are only able to process the Topup with the bank-in-slip present up to the amount of RM5,000.

You may send the bank slip to MM at www.help.ez.my
Remember MUST indicate your EzeeLink Merchant Code before sending.
The Topup will take longer time than Cash Topup, due to the need to verify with Bank before Topup can be done.